"A frustrating process ended when I hooked up with Mark of Swarbrick Software. His remote service exceeds the customer service that most flock to... Mark communicates with the customer while service is taking place, and follows up to assure the customer is satisfied. I have refered other's to him and am thankful this service is available."   --  Bill Ashbury, Carlsbad, CA

"Several weeks ago I started having problems with my computer. First of all, I’m not that great with computers so I contacted Swarbrick Software Online Computer Repair about the problem that I was having. It took him a while to correct my problem as I had a major virus! He then installed SOS Protect and I’ve never been happier with his program and the help he gave me. I would tell anyone, 'You got a computer problem? Call Swarbrick Software -- they’re great!' ".-- Ronald Holifield, Memphis, Tennessee

"On behalf of my mother and her 'sick' computer, thank you so much for your services today. We will be keeping your contact info on file and will be glad to refer your services when the opportunity arises, as well as giving you a shout with any other of our own computer issues. Great work and thanks again... Absolutely feel free to quote me. You have no idea how overwhelmed my mother was with the virus development, and though I'm pretty darn tech/computer saavy, it's clear that I would not have been able to resolve the issue for her myself. She is very relieved to be up and running again, and we have your efficiency and fairness to thank for that. Keep up the great work!" -- Jude Ockenfels, Design CAD & Graphic Services, LLC, Tucson, AZ

"I can't tell you how impressed I am with your service! I called 3 different online services, including Geek Squad, and their quotes were 3 times your price. Not only did they want the money upfront, one of the online services didn't even diagnose the problem correctly. You were very creative in coming up with solutions to access my computer when it was really quite messed up and solved my problem in no time. I was impressed by your patient, and kind customer service; your quick grasp of the problem and your immediate action. I have saved your phone number and email address for any future computer problems.  I would highly recommend you to anyone with a computer problem!" -- Virginia Pothier, Menomonee Falls, Wisconsin

"I got a virus yesterday that totally took over my computer! I called Dell, McAfee, Best Buy and other computer companies that were either not able to help me until 3 - 4 days and for an astronomical price or they couldn't help me at all!  I was about to give up and reformat my hard drive when I came across Mark's company. He fixed my computer in a couple of hours and for a fraction of the price that the other companies wanted.  He saved all my files for me.  He is my hero!" -- Ellen Westerdale, Coral Springs, Florida

"I just wanted to say thanks. You fixed my computer virus and did a tune-up about three or four hours ago, and I have been zipping along ever since. I NEEDED this PC to start functioning properly again desperately, because I work from home, and it is my only computer. You were honest, knew just what to do to get the fix, and you did it quickly and efficiently. Thanks soooo much! The price is right, and the service is great, and I will recommend you to anyone who encounters a computer situation like I did. I will keep your information on hand for future services, perhaps even a simple operating system upgrade. I can't tell you how relieved I am right now." -- Paula Leanues, Ypsilanti, Michigan

"It was a pleasure to work with a man who is honest as well as competent.  You analyzed and cleaned up my computer quickly and did so with a congenial and personal manner that made me very comfortable with you at all times. Thanks for the great job!!!" -- Burch Carr, Rock Hill, South Carolina

"The computer used by my grandson contracted a virus. I had no idea how or why the condition developed. All I knew was that the machine was in bad shape. I contacted Mark largely due to the statements made on his Website. I consider myself to be quite fortunate. The promises made on that site were real.  Mark  moved quickly. All steps were explained in a language I could understand.  The computer is back up and in my grandson's hands. Thanks Mark!" -- Ed Fuchs, Houston Texas

"Thanks for tuning my computer. It looks like it's firing on all cylinders now. WOW!!!!!! GREAT JOB!!!" -- Kevin Mahoney, Oldsmar,Fl

"Simply put, Mark rocks!! He was able to dissect my issue in a very short period of time. Not only that, he was a very pleasant person to deal with. It is comforting to know in this day and age that you can still call on an English speaking professional to solve your computer problems! Mark is already bookmarked in my browser and will be placed in my cell phone as well.   P.S. He even gave recommendations as to what brand of computer would be a good upgrade." -- Gary Madden, Cincinnati, Ohio

"I had spent over 10 hours trying various "fixes" and still could not get my computer to do what I needed it to do.  Mark was able to access my computer, identify the problem, fix it and verify the success of the repair in about an hour.  I would have saved over a full day of wasted time had I just contacted him first!" -- Frank S., Tennessee

"Thank You so much for helping me with my computer issues, You were fast in your response time in helping me and I am very impatient when it comes to computers, so Thank you again. Also I am so glad that you waited with me on the phone for probably an hour with Verizon to let them know what the problem was and speaking up to them and telling them they need to get this fixed ASAP because when I called, I got nowhere, and when we called together and your knowledge of computers you stepped up for me and got my issues answered and resolved. You are Awesome! and I am back in business thanks to you." -- Barbara Preciado, Gilroy, California

"I contacted Mark to help with a virus that infected my computer and I am very glad that I did. The virus managed to infect my computer despite Microsoft’s virus protection software and proved to be a nasty bug to remove. Mark was able to remove the virus and install some good virus protection since Microsoft’s virus software doesn’t appear to work very well. Mark then went above the call of duty and fixed a number of other issues on my computer that had been affecting the performance for quite some time. Mark is both knowledgeable and trustworthy. I would HIGHLY recommend his services to anyone with computer problems." -- Todd Barron, Houston, TX

"Mark: don’t know what all you did but it certainly is much faster now! Thanks again." -- Bill Cobb Smithfield, KY

"I was just about to convert my computer into a boat anchor when I discovered Mark Swarbrick's website. I was skeptical at first because I had never used an online repair service and I had a bad experience with an in-home repair service a few years ago. Mark immediately made me feel comfortable. He is professional and knowledgeable. He has forgotten more than I know about computers. His prices are more than fair and reasonable and he explains things in detail so even I can understand them. He gave up a lot of time repairing my computer as it was in sad shape. Honesty, professionalism and customer service are alive and well at Mark's website. One more thing: He is a genuinely nice person. I would highly recommend Mark Swarbrick to anyone who wants their computer repaired right the first time. He repaired my computer over three months ago and it is still working perfectly." -- Donald Tarr, Lake Wales, Florida

"I want to tell you how thankful I am for your service. My computer is running very well and I have had no problems since you worked your magic. The Kaspersky protection is great! It has warned me a few times about a site - a seemingly innocent one - and I have heeded the warning rather than risk having to hire you again! I am very pleased with your recommendation and I have much more peace of mind knowing that it is protecting my daughter's computer as well. I will gladly recommend you to anyone I talk to that has computer problems. The fact that you stuck with me when the solutions we tried were not working the way you hoped shows me your dedication to your customers. I have had first-hand experience with other computer repair companies that give up and charge for their so-called effort without solving the problem. I hope I never have a problem like this one again, but if I do you will be the first and only call I will make for help! Thanks again Mark!" -- Larry Cacciola, Middletown, CT

"Hi Mark: I apologize for the delay in getting back to you. Thank you very much for the report and fine service. The computer is now working well. I appreciate all the time and effort you put in. Kind regards." -- John Gilfillan, Toronto, ON

"Thanks for the great job! On Monday, December 26, 2011, the day after Christmas, we were closed but I came in to help clean up the office after a Christmas party on Friday, December 23, 2011 for employees, shareholders and their children. I found some of our teenage guests used one of our work stations and it had a virus. I called Mark for help on Monday and when I arrived for work on Tuesday, the computer at this work station was functioning perfectly once again. I would certainly recommend anyone who has a problem with a computer to use Mark’s service. " -- Louis Perosi, Jr., President, AmeriWorks Financial Services (Symbol: AWKS)

"Mark,

Thanks for your diligence and hard work! You earned every penny I paid you and more. Today I began to make money again with my computer back at work..Both my family and I thank-you!

Like many people I suppose, I was skeptical of your online ad that said you take on the world of virus, spy ware and general problems with a promise of "I'll fix it or you don't pay me!" I thought ... "Probably all hat and no cattle, but what's the harm in a call?" It was the best call I have ever made, as it turns out.

I knew almost immediately when my computer became infected. Because I have been familiar with computers for over 20 years I was sure I could handle it. Much to my surprise, two weeks later and it wasn't fixed! For one reason or another, the virus defeated my efforts. Finally, "wow!!", I thought, it is time to call in a pro. I looked around at some of the guys that don't have credentials and finally called you. I'm glad I did!

It was gnarly, viscous, and nasty from some foreign country, ( that we probably owe money to ) but you got it. You are truly a hunter and a warrior. I'm back up and running and I really appreciate it.

If anyone has any doubts about you or your services, just have them call me. I can't thank you enough. I'm positive those big box guys would have quit or charged me more than my machine is worth. Count me as a satisfied customer that is glad he called you and not the "big name" guys. My family and my wallet appreciate it. Thanks again." -- Naaman Eicher, Crestview Fl, Telephone: (850) 902-1206 (used with permission)

"Thanks you Mark, my computer is running just fine and the new internet security information is easy to understand. Appreciate the expeditious manor you exhibited in resolving my computer issues." -- Edward Bonnville, Mills River, NC

"Thanks very much for your help. My computer is working fine. I have put you in my favorites and will certainly use you in the future when the need arises." -- Charles Robinson, NY, NY

"Thank you for being so promptly available and for your expertise in solving my email problem. You were thorough and I am well satisfied. I will refer you to my friends and colleagues. Best wishes for good success!" -- Mike Spillane, West Chester, PA

"These days you get what you pay for, that being said I was fortunate enough to come across Mark's website when I was looking for computer repairs to my PC. Needless to say he was courteous, professional and understanding right up front to my needs and concerns...he also took NO money upfront and did not collect payment until everything was fixed and that I was satisfied of his services. Try finding that kind of trust in today's society. I also liked the fact that I was helping the "little guy" that really appreciates my business, rather than some big box store where you are just a number in their system. Give Mark a chance, I guarantee you will not be disappointed!" -- Jeff Johnson, Elgin, IL

"I had spent over 10 hours trying various "fixes" and still could not get my computer to do what I needed it to do. Mark was able to access my computer, identify the problem, fix it and verify the success of the repair in about an hour. I would have saved over a full day of wasted time had I just contacted him first!" -- Frank S, Tennessee

"Thank You so much for helping me with my computer issues, You were fast in your response time in helping me and I am very impatient when it comes to computers so Thank you again, Also I am so glad that you waited with me on the phone for probably an hour with Verizon to let them know what the problem was and speaking up to them and telling them they need to get this fixed ASAP because when I called I got nowhere and when we called together and your knowledge of computers you stepped up for me and got my issues answered and resolved. You are Awesome! and I am back in business thanks to you. God Bless." -- Barbara Preciado, Franchise Owner, Fiesta Auto Insurance Center, Gilroy, Ca 95020

"I just want to say thank you for the timely and efficient job you did with my computer. I am pretty good when something goes wrong, but I was stopped dead in my tracks this time. The virus would not even let me open the internet. You did a great job!!!! Thanks again." -- Patsey Nelson, DeWitt, Arkansas

"You did a terrific job for us and we will not soon forget your friendly expertise and rapid service." -- Herman Doll, Jasper, Ga

"I was unfortunate enough to have several viruses that were difficult to get rid of. There was a moment that I was fearful that my computer could not be recovered. Mark took on the challenge and never gave up. He is a true professional and very good at what he does. I would use his services again in a heart beat. Linda George" -- Seattle, WA

"I contacted Mark to help with a virus that infected my computer and I am very glad that I did. The virus managed to infect my computer despite Microsoft’s virus protection software and proved to be a nasty bug to remove. Mark was able to remove the virus and install some good virus protection since Microsoft’s virus software doesn’t appear to work very well. Mark then went above the call of duty and fixed a number of other issues on my computer that had been affecting the performance for quite some time. Mark is both knowledgeable and trustworthy. I would HIGHLY recommend his services to anyone with computer problems." -- Todd Barron, Houston TX