Online Computer Repair by an Experienced Virus Removal Specialist
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Mark Swarbrick, Online Computer Repair and Online Virus Removal Specialist

"After 20 + years in the corporate computer world I left my cubicle to work from home. Low overhead means I can work CHEAP and SAVE YOU MONEY!"

Swarbrick Software, Inc. BBB Business Review

Certifications

Novell Certified Network Engineer

MICROSOFT EDUCATION CERTIFICATE: Internet working with Microsoft TCP/IP on Windows NT

Microsoft Certified

Previous Employers:

IBM Global Services
Honeywell
Wells Fargo Bank
American Express
AZ Dept. of Env. Quality
U.S. Dept. of Commerce
AT&T
Ameritech
AZ Attorney General's Office
Bank One
Cigna Healthcare

Connect with Mark - Step 1

Please Fill In The Information For The Repair Ticket...

Name:	Required
Email:	Required
Phone:	Required
City, State:	Required

In order to increase efficiency and customer satisfaction please list the symptoms you want fixed. ONLY what you type here will be repaired. Even if we have talked on the phone, you still need to type in a description of the symptoms of your problem. Required

REPAIR AGREEMENT: I hereby grant permission for Certified Online Computer Repair, Swarbrick Software, Inc. to remotely access my computer for the purpose of making repairs. I understand that If the problem is not fixed there will be no charge. I agree to pay $59.99 (or other agreed amount) by credit card or Paypal immediately upon completion and verification of repairs. (If you will not be available upon completion, please discuss that with me prior).
      You do not need to be at the computer during repair. I will call you on the phone when the work is completed. The computer must remain on and cannot be used while repairs are being performed. If it is a laptop, make sure it is plugged in.
      
      The time required to repair your computer varies. Virus repairs average two hours, however every PC is different and repair time depends upon how many issues need to be corrected, the speed of your Internet connection and the speed of your computer. Occasionally a severely damaged or badly infected system can take significantly longer, requiring several hours. Sometimes repairs may go into the next day, although this is rare. Again, the average repair time is two hours. The price does not change, regardless of time spent.
      After repairs are finished, you and I will both go over things on your computer so that you can confirm that it is repaired. Since you don't have to pay until after repairs are completed and verified, refunds are unnecessary. In the unlikely event that your problem suddenly reappears after payment, then please contact me within the warranty period so I can take care of it for you. Because many computers are not properly protected and/or have inferior virus protection products installed and since re-infection from Internet viruses can happen quickly I do offer free advice and consultation for protecting your computer and can sell you top quality antivirus software. Purchase of virus protection from me is completely optional.
        Swarbrick Software, DBA Certified Online Computer Repair, hereinafter referred to as first party provides services to customer, hereinafter referred to as second party. First party does hereby gives notice to second party that the $59.99 pricing, No Fix No Pay Warranty, and Pay After Fixed are special offers to first time customers only and do not apply to repeat customers. Additionally, special offers to first time customers are also void if first party advises second party verbally that such pricing and warranty do not apply in their situation. Warranty, if any, and payment arrangements will be made with repeat customers as per the discression of first party. First party shall apprise second party of pricing, payment arrangement and warranty, if any, before work is commenced. No warranty is implied unless expressly provided verbally by first party at commencement of work. First party does not provide any repair guarantee, but does often provide warranty of repairs. No guarantee means no refunds are given under any circumstances. Warranty means additional work may be performed to correct issues if needed. If a repair warranty is needed, and is applicable, it is the duty and responsibility of second party to make contact with first party within the prescribed warranty period and request additional repairs under warranty. In the rare case of a situation wherein a computer has a failure of hardware such as a bad motherboard, bad RAM, etc, such that remote repair is impossible then any warranty is null and void and a diagnosis fee will be assessed if deemed appropriate by first party. By clicking the I agree button you acknowledge legal acceptance of this agreement in its entirety.
      It is highly recommended that you change your antivirus protection if I removed any viruses. If it got past your protection before, it will likely do it again. I offer the best antivirus protection product available and can install it for you. If you decide to purchase antivirus software elsewhere, please be advised that not all such products are created equal and some of them can cause serious problems with a computer. Please understand that installing an antivirus product or other software can radically alter the behavior of a computer. For this reason I can make no warranty on a computer that behaves incorrectly after you install such software from another vendor. Therefore I ask, that if your problem was of an intermittent nature, that you make certain your computer is fixed before installing or reinstalling any software, as I cannot extend warranty after someone else has worked on your PC and installed antivirus software. Please understand that If I begin work on your computer and then for some reason you decide to discontinue repairs before completion then payment of $59.99 is due.

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Please prove you are a human by typing the security code above into the box. Then, if all fields are filled out and you checked the box above, then click on the I AGREE button.

Note: If it does not proceed to the next page make sure all steps are completed.

Need help with this form?
Call: 480-430-7780 or Toll-Free: 1-877-392-1110
sales@sosstandbyserver.com

Education

CHANDLER – GILBERT COMMUNITY COLLEGE, Chandler, AZ
Cisco CCNA Program: TCP/IP Networking, Wide Area Networking, Network design, Router theory and practical hands on training of configuring Cisco routers.

NEW MEXICO JUNIOR COLLEGE, Hobbs, New Mexico.
Programming and program flowchart design.

UNIVERSITY OF ILLINOIS, Institute of Aviation, Champaign, Illinois
Commercial Pilot Training Program, Aviation Electronics, Jet Engine & Aircraft Mechanics

Specialized Training

TRAINING SOLUTIONS: A NOVELL AUTHORIZED EDUCATION CENTER, Tempe, Az Completed Certified Netware Engineer (CNE) training course.

GENERAL MOTORS SCHOOL OF PRODUCT SERVICE, Tempe, AZ
Computer Command Control system analysis And repair. Three courses of training completed in the diagnoses and repair of General Motor's On-board Vehicle Computer Systems.

TRAINING SOLUTIONS: A Microsoft Certified Education Center, Tempe, AZ, Internetworking with Microsoft TCP/IP on Windows NT.

Certifications

Novell Certified Network Engineer

MICROSOFT EDUCATION CERTIFICATE: Internetworking with Microsoft TCP/IP on Windows NT

Microsoft Certified

Previous Employers

IBM Global Services
Honeywell
Wells Fargo Bank
American Express
Arizona Dept of Environ. Quality
U.S. Dept. of Commerce
AT&T
Ameritech
AZ Attorney General's Office
Bank One
Cigna Healthcare

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